§1
General Information
- 1.1 The owner of the store is TDO Studio Krystyna Duziak. Company address: ul. Psary 16; 55-200 Oława; VAT EU: PL 912-105-77-94.
- 1.2 Orders can be placed online 24/7.
- 1.3 All prices include VAT.
- 1.4 By using the service and placing orders, users declare that they accept these Terms and Conditions and agree to comply with its provisions.
§2
Definitions
- 2.1 User - A person using the service to obtain information about the service or to place an order.
- 2.2 Service - The website available at https://santisanta.com, through which the User can order services.
- 2.3 Service Provided - Paid preparation and delivery of a letter from Santa Claus with a decorative envelope, production of a "Santa Claus Movie," or a "Santa Claus Movie with Phone Call."
§3
Shipping Methods
- 3.1 All letters from Santa Claus are sent via Poczta Polska using priority mail.
- 3.2 It is possible to send letters from Santa Claus abroad. In this case, the shipping cost is 5.50 PLN.
- 3.3 Delivery time for priority mail within Poland is 3–10 business days.
§4
Delivery of "Santa Claus Movie" and "Santa Claus Movie with Phone Call"
- 4.1 The "Santa Claus Movie" and "Santa Claus Movie with Phone Call" are prepared after our system receives payment confirmation or after the User enters a promotional code for a free product.
- 4.2 The "Santa Claus Movie" and "Santa Claus Movie with Phone Call" are delivered within 30 minutes of payment confirmation via the https://santisanta.com platform.
- 4.3 In case of errors caused by incorrect form completion, the processing time may extend to 2 hours.
- 4.4 No fees are charged for delivering the "Santa Claus Movies" or "Santa Claus Movies with Phone Call."
- 4.5 The "Santa Claus Movie" and "Santa Claus Movie with Phone Call" are sent via email as a link to the https://santisanta.com platform, where the User can watch, play the movie with the phone call feature, or download the movie to their device.
§5
"Santa Claus Movie with Phone Call"
- 5.1 The User declares that the phone number provided during the order process for the "Santa Claus Movie with Phone Call" belongs to them or to a person who has consented to receive an automated phone call.
- 5.2 Before playing the phone-call-enabled movie, the User may change the phone number to which the call will be made.
- 5.3 The User declares that the individuals in the photos used for personalization have given their consent or that they are the legal guardian and consent to the processing of photos for movie personalization.
- 5.4 Photos used for personalization of the "Santa Claus Movie with Phone Call" will only be used for the purpose of completing this service.
- 5.5 The User can watch the "Santa Claus Movie with Phone Call" multiple times, and each viewing will trigger the phone call.
- 5.6 The User incurs no additional costs for the phone calls.
§6
Santa Claus Movie
- 6.1 The User declares that individuals in the photos used for the personalization of the movie have given their consent, or that the User is their legal guardian and consents to the processing of these photos for the purpose of personalizing the movie.
- 6.2 Photos used for the personalization of the "Santa Claus Movie with Phone Call" will only be used for the service and will not be used for any other purpose.
§7
Editing Santa Claus Movie or Santa Claus Movie with Phone Call
- 7.1 After receiving the Santa Claus Movie or Santa Claus Movie with Phone Call, the User can edit the movie by changing photos and text spoken by Santa Claus.
- 7.2 Once the edited movie is saved, it will be processed by our system, which may take up to 12 hours.
§8
Payment Methods
- 8.1 We accept the following payment methods: credit card, bank transfer, and fast online transfers via DotPay (https://dotpay.pl).
- 8.2 For bank transfer payments, please include the order number provided after completing the purchase of letters from Santa Claus, movies, or movies with phone calls in the transfer title.
- 8.3 The order number is displayed to the User after completing the order and is also sent to the User’s email address provided in the order form, in an email confirming the order.
§9
Order Fulfillment and Deadlines
- 9.1 Orders for "Santa Claus Letters" placed before November 3 will be shipped on November 3.
- 9.2 Orders for "Santa Claus Movie" or "Santa Claus Movie with Phone Call" are fulfilled within two hours of payment confirmation.
- 9.3 The fulfillment time for "Santa Claus Letters" is 1 to 3 business days from the payment confirmation date. After this period, the letters are sent.
- 9.4 "Santa Claus Letters" are sent via Poczta Polska to the address provided in the order form.
- 9.5 After placing the order, the User will be notified by email with details about the order and payment instructions.
- 9.6 Once the payment is processed, the User will receive an email confirming payment receipt and the start of the order processing.
- 9.7 Upon fulfilling the order for "Santa Claus Movie" or "Santa Claus Movie with Phone Call," the User will be notified by email.
§10
Warranty and Complaints
- 10.1 Our company offers the possibility of returning (cancelling the contract) or exchanging purchased Santa Claus Letters within 30 days of receipt.
- 10.2 No commission fees are charged for refunding the money for returned items. Refunds are processed promptly, no later than 7 days from receiving the returned item.
- 10.3 Before returning the Santa Claus Letters, please contact us via email. Contact details can be found at https://santisanta.com/kontakt.html.
- 10.4 The "Magic Santa" service allows you to file a complaint about any product ordered through the service.
- 10.5 Complaints can be submitted via email. Contact details are available at https://santisanta.com/kontakt.html.
- 10.6 Complaints will be resolved within 3 business days, and the User will receive an email with the resolution details.
§11
Service Disclaimer
- 11.1 The service is not responsible for errors resulting from incorrectly completed recipient address forms for Santa Claus Letters.
- 11.2 The service is not responsible for delivery delays caused by extended delivery times of Poczta Polska.
- 11.3 The service is not responsible for errors in personalized services such as Santa Claus Movies or Santa Claus Movies with Phone Call due to incorrect data provided by the User.
§12
Personal Data Protection
- 12.1 Placing an order is equivalent to consent for storing and processing the personal data provided in the order by santisanta.com in accordance with the applicable Data Protection Act of August 29, 1997, and the EU GDPR Regulation (2016/679) of April 27, 2016.
- 12.2 The personal data provided in the order form is used solely for the purpose of fulfilling the order. It is never shared with third parties for marketing purposes. The User has the right to access, correct, update, or delete their data.
- 12.3 The data operator is TDO Studio Krystyna Duziak, ul. Psary 16; 55-200 Oława.
- 12.4 The User can independently change browser settings regarding cookies at any time, defining storage conditions and access to their device.
- 12.5 The User has the right to change or delete their personal data. Please contact us to exercise this right.
§13
Personal Data Processing
- 13.1 Purpose of processing personal data:
TDO Studio Krystyna Duziak processes information provided by the User in connection with:
- account registration on https://santisanta.com
- fulfilling the "Santa Claus Letter" service
- fulfilling the "Santa Claus Movie" service
- fulfilling the "Santa Claus Movie with Phone Call" service
- using the contact form at https://santisanta.com/kontakt.html
- 13.2 Categories of personal data processed by santisanta.com:
TDO Studio Krystyna Duziak processes the following categories of personal data:
- "User address data" - name, surname, street, city, postal code, country, collected for fulfilling the "Santa Claus Letter" service.
- "Contact form data" - name, surname, email address, phone number, message content, collected for communication purposes.
- "Ordering data" - email address, name, surname, phone number, collected to process service orders.
- "Registration data" - email address, collected to enable account creation on santisanta.com.
- "Personalization data" - name(s), photos, birth year, and age, collected to provide personalized "Santa Claus Letters" or "Santa Claus Movies."
- For the "Santa Claus Movie with Phone Call" service, the phone number for the call is also recorded.
- "Reviews and recommendations data" - name, email address, collected to share feedback on services.
- 13.3 User rights regarding personal data:
Users have the right to request santisanta.com to:
- access and correct their personal data
- withdraw consent for data processing
- access their data
- stop processing their data
- delete their data
- All User requests will be promptly addressed and implemented.